Terms & Conditions
These Terms and conditions supersede any and all listed in any place on our website, social media and literature.
These terms and conditions apply to the use of this Website and by accessing and using this Website and/or placing an order you agree to be bound by the terms and conditions set out below
These Terms and Conditions and your use of this website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.
Before you place an order or create an account, if you have any questions relating to these terms and conditions please contact us.
All prices on the site are quoted in sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT in the United Kingdom is 20%
The contract between the customer and Bare Dog Nutrition for the sale of any products sold through our website, will only exist once an order has been despatched. This does not affect the customer’s statutory rights.
Bare Dog Nutrition reserves the right to cancel, refuse or refund orders without prior notification. Should Bare Dog Nutrition cancel, refuse or refund any order (if monies have been received) a full refund will be issued within 14 days.
Prices and availability of goods is subject to change without notice. However, the customer will be charged only the price shown at the time of purchase. We reserve the right to substitute items of similar cost or type if ordered items are out of stock. If your order has significant substitutions, you will be contacted using the contact information given, in order to ascertain how you wish to proceed. If you can’t be reached for any reason within a reasonable timeframe (usually 1-2 hours), your order and the use of substitutions will be down to the explicit judgement of Bare Dog Nutrition.
A delivery charge will be added to your order value where appropriate prior to checkout and the cost of which will be shown prior to you making payment.
Complaints
All complaints must be made to us in either writing at the address given at the bottom of this page or by email to info@baredognutrition.co.uk . If the complaint relates to our products, in order for us to investigate we need the following information.
Product Name
Product Batch number
Product Use by date
Pictures supporting the complaint
Right to Cancel
You may normally cancel your order, once accepted by us, for any reason prior to despatch. Paleo Ridge, in order to satisfy customer demands, will occasionally pack orders days in advance of despatch. To cancel you must use the contact form on our website, or email info@baredognutrition.co.uk . If your order has already been picked and packed it will not be possible to cancel or refund it. If you are successful in cancelling the order any payments made by you will be refunded in full within 14 days.
Refunds and Return
Bare Dog Nutrition will refund you if you find that products arrive in an unsatisfactory condition or if for any reason whatsoever you are not happy with our products. For damaged goods we must have supporting photos within 12 hours of delivery being made to you. You must contact us before you dispose of any damaged goods, so that we can advise you as to whether we wish to arrange collection. Bare Dog Nutrition reserve the right to refuse refunds where the above conditions are not met.
For those unhappy with our products, we will refund on receipt of said goods being delivered back to us in the same condition in which they were dispatched. Statutory law dictates that perishable goods are non-returnable however we offer this as a courtesy to our customers. We will not refund the cost of shipping products back to us.
Occasionally orders may be delayed by our couriers in transit.
All claims for spoiled, damaged, missing or unsatisfactory goods and any other problems must be notified to Bare Dog Nutrition within 12 hours of receipt of delivery. If your order has not arrived, you must notify us within 12 hours of your delivery date. Photographic evidence must be supplied in all cases to verify any complaint regarding damaged, spoiled or unsatisfactory goods within 12 hours of delivery. Refunds will be processed within 14 days. Bare Dog Nutrition reserve the right to refuse refunds where the above conditions are not met.
Payment and Taxes
We accept online payments in a secure environment by credit or debit card. All transactions are shown in Sterling GBP by default and will be charged in Sterling GBP against your credit or debit card.
All prices quoted on this website are accurate at the time of publication and are quoted in Sterling GBP (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate of 20%.
If for any reason there is an issue with payments at the time of checkout, please contact us either in writing at the address given at the bottom of this page or by email to info@baredognutrition.co.uk to resolve the issue. Circumstances may dictate that we need to investigate. If this is the case, we will keep you up to date about the progress of the issue. All refunds will be processed within 14 days following verification from our merchants.
Discounts, Vouchers and other promotional offers
Bare Dog Nutrition offers discount codes, promotional offers and vouchers to its customers in some circumstances which change from time to time. It is the exclusive right of Bare Dog Nutrition to revoke or issue these discounts, vouchers and promotional offers and at any time these may be removed or voided without notice.
Discounts, vouchers or any other promotional offers (including all website functions or associated campaigns using the Bare Dog Nutrition trademark), are offered for exclusively individual use and cannot be used in conjunction with or alongside any other discounts, promotional offers or vouchers.
New customers will receive a discount on their first order when they register an account. No discount is given if you checkout while not logged in. This excludes existing customers and addresses we have delivered to previously. One offer per household.
If Bare Dog Nutrition deem any misuse on the part of the user, Bare Dog Nutrition will immediately revoke the customer’s account to prevent further misuse.
The premise of discounts in any capacity under no circumstances are a commitment or acceptance of any financial liability on part of Bare Dog Nutrition, and do not in any circumstances guarantee that the aforementioned discounts will be applied.
Copyright and Trademark
The contents of these pages, including pictures, designs, logos, photographs, text written and other materials, are the copyright trademark or registered trademark of Bare Dog Nutrition, or its content and technology providers or their respective owners.
